• An employee can create a return order when:
  • The sale order has a Finish status, shipment status is Product delivered and the return request must be placed within X days after the delivery date
  • For the orders that do not have a shipment, it is possible to create a return order for an order with Finish status
• In client portal, show Return Request button when:
  • If the order has a shipment number, the customer can create a return order when the status of the shipment is product delivered and within X days of delivery
    
  • If there is no shipment, customers can create returns for orders in the Finish tab.
    
    

Create return order at admin portal

• Step 1. Setting order return 
• Step 2. Go to Order list menu under Omni Sales module from the left sidebar -> Click Create return order button
• Step 3. In the Add order return page, fill in the required details and click Save 
  
  1. Select the sales order 
  2. Select the Return type: Full or partially
  3. Enter the Return reason

Create return order at client portal

• Step1. Click Order list menu -> Finish tab -> view order detail
  
• Step 2. Click Return request
  
• Step 3. Select return type, return item, return reason and click Send request