• The sale order has a Finish status, shipment status is Product delivered and the return request must be placed within X days after the delivery date
• For the orders that do not have a shipment, it is possible to create a return order for an order with Finish status

In client portal, show Return Request button when: 

• If the order has a shipment number, the customer can create a return order when the status of the shipment is product delivered and within X days of delivery
• If there is no shipment, customers can create returns for orders in the Finish tab.
  
  

• Step 1. Setting order return 
• Step 2. Go to Order list menu under Omni Sales module from the left sidebar -> Update the order status to Finished.
  
  
  
  
• Step 3. Click Create return order button. In the Add order return page, fill in the required details and click Save 
  
  1. Select the sales order 
  2. Select the Return type: Full or partially
  3. Enter the Return reason

Create return order at client portal

• Step1. Click Order list menu -> Finish tab -> view order detail
  
• Step 2. Click Return request
  
• Step 3. Select return type, return item, return reason and click Send request