Knowledge

Warranty: this function is used for parts and labour products in repair job detail 

Step 1. Go to repair job detail -> select Warrantt List tab

Step 2. Click New 

Step 3. In the Add Warranty popup, fill in the fields

• Security Key: enter repair security key ie security sticker
• Job Tracking Number: Links the warranty to a specific repair job (auto-filled from the job).
• Warranty Type: Determines which fields are shown below (see logic below).
  Logic:
  • Parts & Labour Products → shows Parts Information field & Labour Information field
  • Parts → shows only Parts Information field
  • Labour Products → shows only Labour Information field
• Warranty Duration: Select a duration (e.g., 3 months, 6 months). Used to auto-calculate To Date.
• From Date: Default is the current date (e.g., job creation date). You can update. 
• To Date: Automatically calculated as From Date + Warranty Duration
• Parts Information: Choose one or more parts 
• Labour Information: Choose one or more labour products 
• Description: Optional note for additional warranty details.

Step 4. Select Save

Note:
If a warranty has already been created for a specific part or labour, it cannot be created again.

Customers can view the warranty list in the customer portal.

Edit/ Delete warranty: Hover over the line you want to edit/delete.