Knowledge

The Project screen is used to create projects. A project will include one or more keywords for analysis; it's best if the keywords within a single project are related to each other. You can create multiple projects and also include multiple keywords for analysis within one project.

The "New Mention" column displays the number of mentions found based on the keywords you entered in the Project, from your last visit to the Project until now. For example: if you accessed all mentions in a Project on June 12, 2025, at 7 AM, the "New Mention" count at that time would show 0. Then, at 12 PM, if there are new mentions but you haven't visited them yet, the count will be updated.

1. Add new Project 

Select the "Add new Project" function -> Proceed to enter the necessary data

*Explanation:

o   If a comment or post contains both a keyword and an excluded keyword, the system will not filter it for display.

o   The Keyword field is used to enter keywords found in comments, posts, etc., that you want the system to filter and display. You can select the  function to add more Keywords.

o   The Excluded Keyword field is used to enter terms that you do not want the system to filter if the comment contains this keyword. You can enter multiple terms, separated by commas.  

 

2. Project settings are the default

Select the Set Default function available in the Projects screen

Project that is Set Default will display a status of Is Default

Note: Projects that have been set to Inactive will not display the " Set Default " function for selection.

You can also toggle Project Default at this function on the header bar 

3. View Project 

The Keyword screen is used to manage keywords. You can also edit Project information on this screen.

The Sources screen is used to select the sources from which the system is allowed to filter keywords. When a source is unactivated, the system will no longer access it to retrieve data. However, you can still manually create data for an unactivated source when adding mentions

The "Add Mention Form" function is used to manually add mentions to the system. Data successfully added will appear on the Mentions screen. Mentions created manually will not differentiate based on whether they contain keywords or not.

*Explanation:

·        Entry address field: Used to enter the link to the browser to record the Mention.

·        Entry title field: Used to enter the display title.

·        Mention content field: Used to enter the content.

·        Entry category field: Used to select Sources.

·        Country field: Used to select the Country where the mention originated.

·        Sentiment field: Used to select the sentiment (positive, negative, or neutral).

·        Scales field: Used to enter the positive/negative score of the mention.

·        Keyword field: Used for input and storage; does not affect other data.

·        Date that entry was created field: Used to select the publication date of this content.

·        Likes field: Used to enter the number of likes this content received.

·        Pageviews field: Used to enter the number of views this content received.

·        Shares field: Used to enter the number of shares this content received.

·        Comment field: Used to enter the number of comments this content received.

 

The Notifications screen is used to set up email recipients for alerts when new mentions meet your predefined filter conditions. The system will only send an email when new mentions satisfy these conditions.

Select the Add new Notification function to create an email recipient for these alerts.

*Explanation:

Email address field: Used to enter the recipient's email address.

Frequency field: Used to select how often emails are sent automatically.

·        Every hour / Every 6 hours / Every 12 hours

·        If Once a day is selected, the system will send an email once every day.

·        If Every Week is selected, the system will send an email once every week.

·        If Every Month is selected, the system will send an email once every month.

 

Visited / Sources / Sentiment / Tags fields: Used to set filter conditions to get the number of new mentions when you want to be notified via email.

For example: You set the system to send periodic emails every hour to summarize and send information about new posts. At the same time, the Cron job runs every 15 minutes to check the time and only sends an email when one hour has passed since the last send. Each time it sends, the system will retrieve posts created in the period from the previous send to the current time.