Orders Menu in Service Management

  • Last Created On Jul 06, 2023
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  Ø The Orders screen is used to create and manage service-related orders. Also, used to create and manage subscription service renewals for customers 
Ø The newly created order will be displayed with a status of Draft. The status of the Order will be changed manually from the list
Ø Order status is Complete and payment has been made, it will be counted as completed Order, and if the customer has registered to use the next service that is in the condition of a discount, the discount will be displayed.
Ø Order with status is Confirm and Complete can create Invoice for Order. The Invoice of the successfully created order will be displayed in the Invoice field in the Order screen list
Ø When a customer chooses to buy a subscription service package, the system will automatically create an Order line with the name Subcription Order.
Ø When a customer chooses to buy a subscription service but has not yet made payment, the system will automatically create an Order line with the status of Confirm. If the customer pays, the system will automatically update the status as Paid

     1. Create Order

    - Step 1: Select the Orders screen -> Select the Order function available in the screen

    - Step 2: The system will display the New Order screen -> Enter the necessary data -> Then click Save to save the operation or select Close to close the screen and cancel the operation just done

    

     * Explanation:

   o   The Order Number field will display the code of the corresponding order.

   o   The Date Created field is used to select the date to create the Order

   o   The Customer name field is used to select the name of the customer registering the service. This field data is taken from the Customers menu screen

   o   The Sales Person field is used to select n employees to perform the transaction. This field data is obtained from the Hr Records screen of the HR Records module

   o   The Bill to and Ship to fields will display the customer's address information if entered at the time of customer creation

   o   The Select item field is used to select the service that the customer subscribes to. The selected data will be displayed in the Service name field

   o   The Billing Plans field is used to select the corresponding Billing Plan of the service set up in the Billing Plans Tab 

   o   The Quantity field is used to enter the number of subscriptions to use the service. For example, the service has a billing plan of 7 days, if the quantity is 2, the customer will be able to use the service for 14 days.

   o   The Tax field will display the corresponding tax value of the service set up in the Billing Plans Tab , If the service has not been selected for tax, it can be selected in this field. Tax data is taken from Finance's Tax Rates screen in Setup

   o   The Discount field is used to enter the discount value for the service. If the order slip matches the discount conditions set up in the Billing Plans Tab, it will be automatically displayed.

   o   The Discount (money) field will show the price that the customer gets a discount

   o   The Total payment field will display the total price that the customer has to pay

   o   Select the function   to confirm the service selection to create the order

   o   Select the function   to delete the selected service


2. Create invoice

* For Orders whose status is Confirm and Complete, the Create Invoice function will be displayed

Step 1: At the Orders screen -> Select the Create Invoice function corresponding to the order data to create Invoice


Step 2: The system automatically creates a corresponding invoice in the Invoices menu screen of the Sales module, and at the same time, the View screen of the order will also display more information of the Invoice



3. Create Subscription

- Step 1: Select the Orders screen -> Select the Subscription function available in the screen


Step 2: The system will display the New Order screen -> Enter the necessary data -> Then click Save to save the operation or select Close to close the screen and cancel the operation just done



4. View Order Service details

Step 1: At the Orders screen -> Select the View function corresponding to the order to view information



Step 2: The system will display a screen containing the corresponding information of the selected service



* Explanation:

   o   The Order Detail tab will display the detailed information of the Order corresponding to the customer's service

   o   The Service Details tab will display a list of services that the customer has paid for in this Order. Data taken from the Services screen


5. View details of Order Subscription Services

- Step 1: At the Orders screen -> Select the View function corresponding to the order to view information (Subscription order )


Step 2: The system will display a screen containing the corresponding information of the selected service



* Explanation:

   o   Upcoming Invoice tab will display customer's Invoice details about to be renewed

   o   The Child Invoices tab will display a list of invoices paid by the customer in the corresponding order


     6. Edit Order service

    * Note: Only orders with Draft status can be edited
Edit function corresponding to the data line to be edited

     

     

7. Delete Order

* Note: Only Orders that have not been created Invoice can be deleted

 At the Orders screen -> Select the Delete function corresponding to the Order line to be deleted





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