Knowledge

Create Order return 

• Purchase Order with Approved status and return request time within X days after delivery date and  delivery status is Completely Delivered and Order Status is Delivered. 
  
  
• Set Return Policies in vendor detail 
  
  

• Step 1. Go to Order Returns menu under Purchase module from the left sidebar -> Click New button
  
  
• Step 2. In the Add New Order Return page, fill in the requested details: 
  
  1. Select the Purchase Order 
  2. Select Return type: Fully or Partially
  If you choose Partially: you can edit the quantity item or delete items.
  
  If you choose Fully: Do not allow to edit the quantity item or delete items
  
  
  Note: From version 1.7.7, you can manually enter or edit the return fee. By default, it will automatically load the return fee configured in Vendor Detail > Profile > Return Policies.
  
  
• Step 3. Click Save button. 
  Each Purchase order can only create 1 return order and cannot edit the return order after being saved(including admin).
  
  Return order after being saved will be in Draft state, and it will be displayed in the Order Return menu at the respective vendor portal.
  
  
• Step 4. Go to vendor portal -> Order Return menu -> view order return detail -> click Confirm or Reject 
  
  If Vendor chooses Reject → the order return status changes to Canceled → admin cannot create refund
  If Vendor selects Confirm → the order return status changes to Confirmed -> allows admin to create a refund.
  
  
• Step 5. Go to Inventory module → Receiving-Exporting return order menu -> Click Add button and select Delivery return purchasing goods
• Step 6. Select Purchasing Return Order and select Related data -> Save.
• Step 7.  If Receiving-Exporting return order has an approval process ==> approve this Receiving-Exporting return order and choose warehouse to create Delivery voucher -> Click Save. If Receiving-Exporting return order has been automatically approved ==> click Create Inventory Delivery Voucher button and select warehouse to create Inventory Delivery Voucher.
• Step 8. System automatically redirects to Inventory delivery management, approves Inventory delivery (if there is an Inventory Delivery approval in the setting).