Knowledge

Used for returns when the rental period has expired.

• Step 1. Check if the products have Delay Cost configured in Update product. This is required to calculate late return fees in the return order.
• Step 2. Go to Rental module → Settings → General → Order Settings → enter the Return policies information.
• Step 3. Set up the Prefix for Return Orders in Prefix Settings.
• Step 4. Create a maintenance template. (See instructions in https://helpcenter.gtssolution.vn/article/maintenance-template )
• Step 5. Go to Rental → Settings → Other settings:
  • Enable the option Show public page.
  • Select recipients in Notification receipts for the order. This is used in cases where the rental order does not have a seller assigned — these recipients will receive notifications when a new return request is created.
• Step 6. Log in to the Customer Portal → Order List → Finished tab → view the order details you want to return.
• Step 7. Click Return request.
• Step 8. In the Create return request popup, fill in the following details:
  • Return type: choose either Partially or Fully.
    • If Partially is selected, you can select specific items and quantities to return by ticking the checkbox next to each item.
    • If Fully is selected, all items in the order will be returned.
  • Return reason: select Rental period is over.
• Step 9. Click Send request. ⇒ The seller listed in the order will receive a notification about this return request.
• Step 10. Log in to the Admin Portal and click Accept or Reject. Continue with the remaining steps starting from Step 11 in this article: https://helpcenter.gtssolution.vn/article/create-return-order-on-admin-portal