Contracts Menu in Service Management

  • Last Created On Jul 06, 2023
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   1. Contracts Menu 


   o   The Contract screen is used to create and manage contracts related to customer Orders
   o   The Active field will display the number of non-contracts whose status is trash and whose End Date is greater than the current date or is empty.
   o   The Expired field will show the number of expired contracts . The contract has no status of Trash and has an End Date that is less than the current date
   o   The About to Expire field will show the number of contracts that are about to expire. Contract is not a Trash state, has a non-empty End Date and an end date less than or equal to 7
   o   The Recently Added field will show the number of contracts created that are not draft (Trash) and created between 7 days before and 7 days after the system date
   o   The Trash field will show the number of contracts marked as trash
   o   The Contracts by Type chart will show an overview of the number of contracts of the existing contract type (excluding draft contracts)
   o   The Contracts Value by Type chart will show an overview of the value of all contracts of the respective contract type (excluding draft contracts).
   o   Select function   (Filter by) to filter data specifically

     1.1. Create Contract
    - Step 1: Select the Contract screen -> Select the New Contract function in the screen
     

     

     - Step 2: The system will display a screen to enter contract information -> Enter necessary data -> Then click Save to save the operation and move to step 3

    

      * Explanation:

   o   If the Trash field is selected, the generated contract will display the status as Trash and cannot be used for charting. At the same time, the customer will not see the contract with a Trash status.

   o   If the Hide from customer field is selected, the contract created will not be displayed in the Contracts menu of the Client Portal

   o   The Customer field is used to select the customer name. This field data is taken from the Customers menu screen

   o   The Subject field is used to enter a title for the contract

   o   The Contract Value field is used to enter the value of the contract

   o   The Contract type field is used to select the contract type. The data in this field is taken from the Contract Type screen in the Contracts menu of Setup. Select the function to quickly add a contract type

   o   The Order field is used to select the order slip related to the contract. This field data is taken from the Orders screen set up in item 3 and only takes orders with a status other than Draft and Canceled.

   o   The Start Date and End Date fields are used to select the start date and expiration date of the contract

   o   The Contract description field is used to enter a description for the contract

- Step 3: After creating the information for the contract -> Proceed to design the contract template -> Select Save to save the operation


* Explanation:

o   The Contract tab is used to design a contract template, through the Available merge fields function to select the fields that get data from the system to display. If the contract is not hidden from the customer, the customer can see the data of this tab

o   The Appendix tab will display a list of appendices under the corresponding contract. The data is taken from the Appendix screen of Section 5. If the contract is not hidden from the customer, the data of this tab can be seen by the customer.

o   The Attachment tab is used to attach files related to the contract. Customers can't see the data of this tab

o   The Comments tab is used to write comments for the contract. Customers can see the data of this tab, and can also conduct discussions with the admin about the contract through the Comment function.

o   The Contract Renewal History tab is used to limit the duration and value of the contract. Customers can't see the data of this tab

1.2. View Contract

* Note: The list only shows contracts with a state other than Trash. To see a list of all contracts that need to be filtered by condition through the function (Filter by) available on the screen

- Step 1: Select the Contracts screen -> Select the View function corresponding to the data to be viewed


-         Step 2: The system will display a screen containing previously designed contract information

 Download function is used to download the PDF version of the contract to your computer

Sign function is used to sign the contract



1.3. Sign the contract

* Note:

  Ø The list shows only contracts with a state other than Trash. To see a list of all contracts that need to be filtered by condition through the function (Filter by) available on the screen

  Ø The signing function can only be signed once, so if the Admin has signed, the customer will not be able to sign again and vice versa.


- Step 1: Select the Contracts screen -> Select the View function corresponding to the contract to sign



Step 2: The system will display a screen containing previously designed contract information -> Proceed to select the Sign function in the screen


Step 3: The system will display the Signature & Confirmation of identity screen -> Enter the necessary information and sign in the Signature area -> Select the Sign function to save the action performed




* Explanation:

   o   Clear function is used to delete the newly created signature

   o   The Undo function is used to return to the previous signing operation

   o   Cancelled function is used to cancel the signature and return to the previous screen

  * Note: After signing successfully, the system will not allow re-signing and will display the Signed status for the signed contract. At the same time, the information entered when signing and the signature will also be recorded and displayed on the screen (last name, first name, email address, signing time, IP address, signature)


1.4. Delete signature and re-sign

- Step 1: Select Edit function corresponding to the contract to delete the signature



Step 2: The system will display a screen containing the corresponding information of the contract -> Proceed to select the More function -> Select the Clear Signature function



1.5. Contract extension

* Note: After renewing the contract, the value of the contract will change according to the value entered at the time of renewal and at the same time the system will record the renewal data

- Step 1: Select the Contracts menu -> Select the Edit function corresponding to the line that needs to be renewed and continue the contract


- Step 2: The system will display the corresponding information function screen of the contract -> Proceed to select the Contract Renewal History tab screen -> Select the Renew Contract function


- Step 3: The system will display the Renew Contract screen -> Enter the necessary information to renew the contract -> Select the Save function to save the action you just performed or select the Close function to cancel the operation and back to home screen



2. Appendix Menu

Appendix screen is used to create and manage addendums for contracts

2.1. Create appendix

- Step 1: Select the Appendix screen -> Select the New Appendix function in the screen


Step 2: The system will display a screen to enter contract information -> Enter necessary data -> Then click Save to save the operation and move to step 3


* Explanation:

  o   If the Trash field is checked, the addendum created will show the status as Trash. At the same time, the customer will not see an addendum with a Trash status.

  o   If the Hide from customer field is selected, the customer will not see the addendum created in his contract

  o   The Subject field is used to enter the title for the appendix

  o   The Contract field is used to select the contract you want to assign the appendix to. This field data is taken from the Contracts screen of item 4

  o   The Start Date field is used to select the start date of the appendix


     - Step 3: After creating the information for the contract -> Proceed to design the contract appendix template -> Select Save to save the operation

     

     * Explanation:

o   The Appendix tab is used to design the appendix template, through the Available merge fields function to select the fields to get data from the system to display.

o   The Attachment tab is used to attach files related to the appendix. Customers can't see the data of this tab


2.2. Edit appendix

- Step 1: Select Edit function corresponding to the appendix line to edit information


Step 2: The system will display the corresponding information function screen of the appendix -> Proceed to edit data -> Then click Save to save the operation



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