Knowledge

Customers can comment or ask questions related to the product. Please follow these steps:

• Step 1. Select notification recipients for new product comments Go to Settings menu under the Rental module → Other settings → choose notification recipients in Notification recipients for the product. Also, check the option Show public page so customers can view the product on the customer portal. Then click Save.
• Step 2.Customers log in to the customer portal → select the product tab under the Rental module → click on a product to go to its detail page.
• Step 3. Scroll to the bottom of the page, enter your question or comment in the Discussion field, then click Add Comment.
• Step 4. The system will send notifications to the employees selected in Step 1.
• Step 5. Click on the notification to open the related product detail page, then select the Discussion tab.
• Step 6. Click Reply, enter your response, then click Send Reply.