Knowledge

This screen is used to design Automation cases to automatically resolve issues related to customer posts and comments.

1. Add new Case 

Select the "Add new Case" function on the screen -> Proceed to enter the necessary data

2. Case Design

Select the View function corresponding to the Case to design it.

 

* Explanation:

o   If the predefined conditions are met, the system will automatically perform the specified actions when the Cronjob runs.

o   For example, if a mention filtered into the system contains the word "respective," the system should automatically add a tag to that corresponding mention.

 

3. Edit / Delete

Select the data you want to work with -> Choose the Edit / Delete function