Appendix Menu in Service Management

  • Last Created On Jul 07, 2023
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Appendix screen is used to create and manage addendums for contracts

1. Create appendix

- Step 1: Select the Appendix screen -> Select the New Appendix function in the screen



Step 2: The system will display a screen to enter contract information -> Enter necessary data -> Then click Save to save the operation and move to step 3

* Explanation:

   o   If the Trash field is checked, the addendum created will show the status as Trash. At the same time, the customer will not see an addendum with a Trash status.

   o   If the Hide from customer field is selected, the customer will not see the addendum created in his contract

   o   The Subject field is used to enter the title for the appendix

   o   The Contract field is used to select the contract you want to assign the appendix to. This field data is taken from the Contracts screen of item 4

   o   The Start Date field is used to select the start date of the appendix


     - Step 3: After creating the information for the contract -> Proceed to design the contract appendix template -> Select Save to save the operation

    

     * Explanation:

o   The Appendix tab is used to design the appendix template, through the Available merge fields function to select the fields to get data from the system to display.

o   The Attachment tab is used to attach files related to the appendix. Customers can't see the data of this tab

2. Edit appendix

- Step 1: Select Edit function corresponding to the appendix line to edit information



Step 2: The system will display the corresponding information function screen of the appendix -> Proceed to edit data -> Then click Save to save the operation



3. Delete appendix

At the Appendix screen -> Select the Delete function corresponding to the appendix to be deleted




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